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Travel
  1. Tickets / Itinerary
  1.1 Ways of Bookings
    1.1.1 Booking through website for customer
      Booking through website for customer should be paid 6 hours on website page before departure. If the payment is not complete, the booking will be automatically cancelled

    1.1.2 Booking through travel agents’ website
      Booking through travel agents’ website should manage at least 6 hours If thepayment is not complete, the booking will be automatically cancelled

    1.1.3 Booking through Call Center Telephone number
      Don Mueang 02-535-2456 , 02-535-2455, 082-103-5656 , 089-896-9556 and 081-810-9556
Booking should be completed 24 hours before departure and payment must be completed within 24 hours after you have got reservation code and bring the code to the counter at the airport for paying a fare, depend on time that making reservation. The booking must be automatically cancelled unless the payment has not on time.

    1.1.4 Booking at Airport Ticket Office
      Booking at the airport ticket office, you can pay either credit card or pay in cash.In case you wish to travel in the soonest flight; you must make the booking before the Check-In counter of that flight closes.

  1.2 Seat Assignment
    Seat assignment service is available at our website. You can assign your own seat while booking the flight at least 6 hours. Please note that the assign seat is not changeable. We reserve the right to change assigned seat in case flight cancellation or flight delay.

  1.3 Seat confirmation
    The booking of a Seat is confirmed after full of payment of the fare is made and after we issue you a booking number and/or the Itinerary.

  1.4 Flight detail change
    Once a reservation is made, this ticket expires within 1 year from the date of reservation. Change date of travel before 24 hours from departure time, will not be charged. Passenger must pay 500 Baht penalty fee per time to change Passengers name before 4 hours from departure time must pay 500 Baht penalty fee to change the flight details and the fare differences before 4 hours from departure time and CAN NOT change Passengers name, change the flight (same route) after 4 hour form departure time. Ticket is NON-REFUNABLE and NON-REROUTE

    1.4.1 Flight Change
      - Passenger must pay 500 Baht penalty fee to change the flight details and the fare differences before 4 hours from departure time.
- Through Call Center:
Don Mueang 02-535-2456 , 02-535-2455, 082-103-5656 , 089-896-9556 and 081-810-9556
    1.4.2 Name Change
      -Passenger must pay 500 Baht penalty fee per time to change Passengers name before 4 hours from departure time.
-Through Call Center:
Don Mueang 02-535-2456 , 02-535-2455, 082-103-5656 , 089-896-9556 and 081-810-9556
- You can also change the flight through the airline counter ; Don Mueang.    

    1.4.3 Route Change
      - Ticket is NON-REFUNABLE and NON-REROUTE
- Call Center:
Don Mueang 02-535-2456 , 02-535-2455, 082-103-5656 , 089-896-9556 and 081-810-9556
- You can also change the flight through the airline counter ; Don Mueang

 
  2. Fares
  2.1 Fares
    Fares apply on to carriage from the origin airport to the destination airport and include ground transport services between airports and between airports to town terminals unless otherwise specifically stated by us.
We are strictly a point- to – point carrier and we shall not respond for your connection flight

  2.2 Infant
    An infant under the age of 2 years may travel provide he/she sits on an adult’s (12 years of age) lap. Only one infant is allowed for one adult. A child between 2-12 years old shall pay fares in child’s rate except we have a promotion which adult and child pay the same price.
No baby seats or perambulators are allowed in the cabin of the aircraft. Newborn baby less than 14 days will not be accepted on board.

  2.3 Taxes and Insurance Charges
    Any tax, fee or charge imposed by the Government or other authority or by the operator of an airport will be in addition to our fares, unless otherwise specially stated by Solar Aviation .

  2.4 Currency
    Fares and fees are payable in the currency prescribed with our published fares unless otherwise stated by Solar Aviation .

  2.5 Accuracy
    Solar aviation reserves the right to revise any fares and flight schedules at any time or time to time without prior notice.

 
  3. Check-In and other Requirements of Carriage
  3.1 Check-In Conditions
    You should be at the airport before departure time for making government custom and check-in. Solar Aviation’s check-in counters are opened 2 hours before flight departure time and closed 30 minutes before schedule flight time. It is your responsibility for these conditions which were announced when you made a booking. Solar Aviation reserves the right to not allow you to check-in without any liability to you and without having to refund to you any fare paid if you cannot check-in on time or if you fail to have proper identification of fail to identify yourself to our staff.

  3.2 Boarding
    You must be at the boarding gate at least 30 minutes before flight departure time.

  3.3 No-Show
    If you fail to check in on time or fail to board the aircraft by the departure time, the fare you paid will not be refunded to you for any reason in case of special price ticket. However, if you pay fully price ticket, you can refund the fare fully price by feeing 500 Baht for each ticket.

  3.4 Compliance
    You are solely responsible for complying with all laws, regulations, orders, demands and requirement of countries flown from, into or over and with Solar Aviation’s terms & Conditions, notices and instructions. Solar Aviation will not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise or for the consequences to you resulting from you failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions.

  3.5 Travel documents
    You are responsible for obtaining and must possess and have available for presentation like Identification Card or any Government-issued card or other photo Identification card or passport all entry and exit, health and other documents required by laws, regulations, orders, demands or requirements of the countries flown from, into or over. Solar Aviation reserves the right to refuse carriage to any passenger who has not complied with or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements

  3.6 Refusal of Entry
    You agree to pay the applicable fare and/or penalties or fines whenever Solar Aviation , on order of any Government or immigration authority, are required to return you to your point of origin or elsewhere due to your inadmissibility into a country, whether of transit or destination. In such cases Solar Aviation will not refund the fare to you.

  3.7 Passenger Responsible for Fines, Detention Costs, etc:
    If Solar Aviation is required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, you shall on demand reimburse to Solar Aviation any amount so paid or expenditure so incurred or to be paid. Solar Aviation may apply toward such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession.

  3.8 Security Inspections
    You shall submit to any security checks by Government or airport officials or by Solar Aviation ’s staff.

 
  4. Refusal and Limitation of Carriage
  4.1 Right to refuse carriage
    For safety reasons, Solar Aviation may refuse you or your baggage or if in the exercise our reasonable discretion, we determine that
  • Such action is necessary for reasons of safety or security;
  • Such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over;
  • Your conduct, status, age or mental or physical condition or the physical condition of your baggage is such:(1) need a special assistance from Solar Aviation or (2) as to cause reasonable fear of harm, to other passengers or to our crew; or (3) มีอันตรายหรือทำให้เกิดความเสี่ยงต่อตัวท่านเองหรือบุคคลอื่น หรือต่อทรัพย์สิน
  • You have committed misconduct on a previous flight and there is a reasonable likelihood that such conduct may be repeated;
  • You have not observed, or are likely to fail to observe, instructions of Solar Aviation;
  • You have refused to submit to a security check;
  • The applicable fare or any charges or taxes payable have not been paid;
  • Your payment is fraudulent;
  • You do not have the proper documents for travel, or you have shown us an illegible documents or another documents that bought from other persons who are not Solar Aviation or agents;
  • It has been reported lost or stolen;
  • It is counterfeit
  • The booking has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation); and/or
  • The person checking in or boarding cannot prove that he is the person named as the passenger on the booking.


  4.2 Unaccompanied Child
    Solar Aviation allows children below 12 years of age travel alone with guardians’ acceptance form either origin or destination.

  4.3 Passengers Requiring Special Care:
   

Solar Aviation classifies passengers requiring care during boarding the aircraft into 2 stereotypes as follows:

a) Passenger requiring care is passenger with capability to walk to the gate and board the aircraft alone but may require assistance during the flight or boarding. In this case, Solar Aviation will allow the booking and Check-In procedure of such passenger. We also will provide a wheelchair for use and will lead to the gate. In case of wheelchair requiring, it must be notified to us when making a booking, in case of booking was made through website, passenger must contact Solar Aviation at least 6 hours before flight departure; otherwise, Solar Aviation will not be responsible for any inconvenience or any damages which may arise.

b) Passenger requiring special care is passenger who requires assistance in walking to the gate and/or boarding, and/or is unable to travel alone for any reason. In this case, Solar Aviation will allow passenger to board under the condition that his/her escort must accompanying to provide passenger’s assistance during the flight and boarding. This passenger must notify us of the requirement for special care when making a booking, in case of booking was made through website, passenger must contact Solar Aviation at least 6 hours before flight departure. The name of escort must be given to Solar Aviation provided that such escort must be traveling and accompanying such passenger in the same flight; otherwise, we reserve the right to deny boarding and refund fare to passenger.

  4.4

Pregnant Passenger

    Pregnant Passenger must advise Solar Aviation the progress of her pregnancy at the point of booking. Solar Aviation is subjected to the following conditions:
  • Pregnancy up to 27 weeks: we will carry without a doctor’s certificate.
  • Pregnancy 28 weeks to 35 weeks: passenger shall produce a doctor’s certificate confirming that she is fit to travel.
  • Pregnancy more than 36 weeks will be refused carriage.

  4.5 Infants less than 14 days old14 วัน
    Solar Aviation reserves the right not to carry infants less that 14 days old.

  4.6 No Refund
    Solar Airticket reserves the right not to refund fares, surcharge and other fee to passengers who are refused for carriage.

  4.7 Others
    Solar Aviation may cancel or disallow any passengers that we deem inappropriate to board the aircraft.

 
  5.Baggage
  5.1 Items Unacceptable as Baggage You must not bring items in your baggage as following;
   
  • Items which are not properly packed in suitcases or other suitable containers in order to ensure safe carriage with ordinary care and handling;
  • Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization – [ICAO] and the International Air Transport Association – [IATA] and Solar Aviation’s Terms & Conditions and Conditions of Contract;
  • Items the carriage of which are prohibited by the applicable laws, regulations or orders of any state or country to be flown from, into or over;
  • Items which in Solar Aviation’s reasonable opinion are unsuitable for carriage by reason of their weight, shape, size or character;
  • Fragile or perishable items;
  • Fresh or frozen seafood or other meats provided that such items may be carried on board as hand luggage only if we are satisfied that they have been properly packed;
  • Firearms and ammunition;
  • Explosives, flammable or non-inflammable gas (such aerosol paints, butane gas, lighter refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, fire lighters), organic peroxides (such as resins), poisons, infective substances (such as viruses, bacteria), radioactive material (such as radium) corrosive materials (such as acid, alkali, mercury, thermometers), magnetic substances, oxidizing materials (such as bleaches).
  • Weapons such as antique firearms, swords, knives and similar items provided that such items may be allowed as checked baggage at our absolute discretion for very special reasons. These cannot be carried into the cabin for any reason whatsoever.

  5.2 Valuable and Fragile Goods
    Passengers are strongly advised not to check in such items as baggage. If they are checked in as baggage, passengers agree they send for carriage of such items at their own risk. Such items include money, jewelry, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.

  5.3 Pets
    Solar Aviation reserves the right to not allow passengers brings pets on board in any case.

  5.4

Items Require Special Handling

    Such items as surfboard, archery equipment, bicycle, fishing equipment, which require special handling, are entitled of 300 Baht per kg. if the weight of these items which are included with normal checked baggage, exceed 10 kg.

  5.5 Right to Search
    For safety and security reasons, Solar Aviation may require you to undergo a search, x-ray or other type of scan on your person or your baggage. We reserve the right to search your baggage in your absence if you are not available,for the purpose of determining whether you are in possession of or whether your baggage contains any unacceptable or prohibited items as noticed on 5.1 whether military items which are now shown to us as noticed on 5.1. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence. You may cooperate in your baggage searching even checked or unchecked baggage in case of necessity with custom officer or other Government authority. We shall not be liable for such damage happens to you owing to you cannot follow these regulations.

  5.6 Checked Baggage
    Upon delivery to us of baggage to be checked, Solar Aviation will take custody there of and issue a Baggage Identification Tag for each piece of checked baggage. Checked baggage must have your name or other personal identification affixed securely to it. Checked baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your checked baggage is carried on a subsequent flight Solar Aviation will deliver it to the station of your destination within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance.

  5.7 Free Baggage Allowance
    You are entitled to transport baggage in excess of 10 kg. of free baggage allowance, subject to the conditions and limitations contained in Solar Aviation ’s Terms and Conditions

  5.8 Excess Checked Baggage
    Passengers receive a free baggage allowance of two pieces. The weight all of baggage shall not exceed 10 Kgs. baggage charges at rate 70 Baht per 1 Kg.

  5.9 Unchecked Baggage
    Only 1 piece of baggage is allowed to be carried on board provided that must fit under the seat in front of you or in an enclosed storage compartment in the cabin, which does not weigh more than 10 kg.(Including checked baggage and unchecked baggage) as seen on 5.7. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on board.
Container or material which is not fit for transportation must be stored in the cargo and shall not be brought on board.

  5.10 Collection and Delivery of Baggage
    You shall collect your baggage as soon as it is available for collection at places of destination. If checked baggage is not claimed within 3 months of the time it was made available to you, we may dispose of it without any liability to you. Only the bearer of the Baggage Identification Tag delivered to the passenger at the time the baggage was checked is entitled to delivery of baggage. If a person claiming the baggage is unable to produce a Baggage Identification Tag for identification of the baggage, we will deliver the baggage to such person only on condition that he/she has established to our satisfaction his/her right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery.
Acceptance of baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage between us.

  5.11 Delayed Baggage
    In case the baggage delivery is delayed, Solar Aviationmay consider compensating not more than 300 Baht per person.

  5.12 Lost Baggage
    If the checked baggage cannot be returned within 14 days after arrival, the luggage is considered lost. Solar Aviationpays THB 200 per kg. of lost checked baggage with a maximum of THB 1,500 per piece of baggage or not exceeded 10 kg.

  5.13 Damaged Baggage
    The passenger must report any damages to Solar Aviation’s ground handling agent immediately after the baggage has been reclaimed at the destination airport. Solar Aviation will pay THB 400 per piece of baggage.

 
  6.Cancellation of Delays of flights
  In case of cancellation or delays of flights, Solar Aviation is agreed to proceed in accordance with the announcement of Ministry of Transportation regarding “Right of passengers using Thai air transportation service in domestic routes policy” announced  ณ  December 6, 2007

 
  7. Refund Process
  7.1 Availability
    Refund either fully or part of fare is available in case of flight cancellation by Solar Aviation only. In any cases which are in our regulations, it is our right to reserve not to refund except they are in custody.

  7.2 Proper Person
    Solar Aviation will make a refund only to the person who has paid for the seat upon presentation of identification and satisfactory proof of such payment.
  7.3 Process
    Requests for refunds must be made in writing and accompanied by the original itinerary and/or booking number, proof of payment and identification.

  7.4

Currency

    The refund shall be governed by the law, rules and regulations or orders of the government of the country of which the booking is made. Solar Aviation will refund in the same currency as the fare’s currency. However, Solar Aviation reserves the right to refund in other currency as may be stated in the rules and regulations of the company.

 
  8. Conduct Aboard Aircraft
  8.1 If in our reasonable opinion you conduct yourself the aircraft so as to endanger the aircraft or any person or property on board, or obstruct or hinder the crew in the performance of their duties, or fail to comply with any instruction of the crew including but not limited to those with respect to smoking, alcohol, use of cellular telephones, or use any threatening, abusive or insulting words towards the crew or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers of the crew, Solar Aviation will take such measures as we deem necessary to prevent of such conduct including restraint. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.

  8.2 If as a result of your conduct we decide, in exercise of our discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion.

  8.3

Exceptable operation of hearing aids and heart pacemakers is permitted.For safety reasons.

Solar Aviation may forbid or limit operation on board the aircraft of electronic equipment, including but not limited to,portable recorders,portable radios,cellular telephones,laptop computers,CD players, electronic games, transmitting devices (including radio-controlled toys and walkie-talkies.)

 
  9. Time Limitation on Claims and Actions
  9.1 Notice of Claims
    If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify Solar Aviation as soon as you discover the Damage otherwise you cannot claim to us in any cases.

  9.2 Limitation of Actions
    Any right to damages shall be extinguished if an action is not brought against Solar Aviation within 2 years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.

 
  10. Modification and Waiver
  None of our agents, employees or representatives has authority to alter, modify or waive any provisions of these Terms and Conditions.
* Solar Aviation Co., Ltd. Reserves the right to change any condition provided herein without advance notice.
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© 2010 Solar Aviation Co.,Ltd. All rights reserved.
Information contact centre    Tel: 02-535-2456 , 02-535-2455 Mobile:082-103-5656 , 089-896-9556 , 081-810-9556    FAX: 02-535-2450
222 Room 3251 Don Muang Airport Moo10 Viphavadi-Rangsit Rd, Sanambin, Don Muang, Bangkok 10210
Tel 02-535-2448-9 Fax. 02-535-2450